to the prices of many of the items we sell it is not practical to offer a BUY
IT NOW option at our WebSite, since few people purchase $50,000 speakers or amps
without first asking a question or two?
If you are interested in a product, please contact us and tell us which item it is and where
you are located so we can calculate shipping costs for you. This
is also the time to ask any questions you may have and to VIEW
Here is the complete purchase process:
1) Contact us via email or phone to confirm availability, answer any questions and secure a shipping quote
2) After all questions are answered and you have a total price, confirm your purchase
3) After your confirmation, we provide any contracts required and agree on payment method and terms
4) We package and ship your product to you and provide you with tracking information
5) We remain available before, during and after the sale for any support you may need
Please proceed to step 1 by contacting us via the phone or email as listed below:
COMMITEMENT TO YOU:
We've done millions of dollars in high-end audio sales with customers all over
the world on every continent, and we take EVERY transaction very seriously. We
provide sales and support on an international basis with a focus and specialty
in high end audio systems. We are the only high-end audio dealer that actually
generates legal purchase agreements to protect our customers and we have been
in business for over 20 years. We are committed to customer service, satisfaction
and the highest level of support. Even if you don't buy anything from us we are here
to help you with your audio system and we can provide some of the most insightful
expertise in the business. Sound technology, world class support and sonically
superior musical reproduction is our passion ... how can we help you?
If you decide to proceed with your purchase from
us, here is how a typical transaction works:
1) We will provide you
with a written contract outlining the terms and details of the transaction - this
is your legal agreement with us.
2) After you review the agreement and confirm
it accurately reflects the terms of the transaction, a wire transfer for payment
is completed by you.
3) We confirm via email receipt of your funds when they arrive.
4) We order your equipment and confirm via email when it is ready to ship.
5) We ship your order and provide you with the tracking number via email.
6) We remain available for you to reach us 7 days a week via phone
or email both during and after the transaction to answer any questions you have.
On all purchases pre-payment is required
(typically by bank wire transfer and for all international transactions). On some items under
$5,000 we may, at our option, take PayPal (add 3%) or a U.S. based credit card
- please inquire. Please note shipping costs, insurance or import duties, if applicable,
are NOT included in our listed prices as we never know where we will be shipping
to until the item is sold. Please inquire about shipping costs to your location.
Everything we ship, we insure and we know how to package it so it arrives safely.
While we cannot guarantee delivery dates we will make a best effort to get you
the merchandise as quickly as possible. All sales are final, so please make sure you ask any questions prior to making a purchase. In special circumstances where we allow a return you must first receive a RMA number then ship your product back to us within 7 days of receipt. Product must be shipped in the original box, with all accessories intact, in like-new condition. Upon receipt we’ll refund the full purchase price of your product or products, minus a 20% restocking fee. Shipping is not included in the refund and will be deducted from the total. Damaged or incomplete returns will be assessed an additional fee for reconditioning, to be determined solely by us.
For international buyers, you
are responsible for any import duties, taxes or customs requirements for importing
products - if in doubt please contact your local customs office to ask any questions
you may have.
SECURITY COMES FROM OUR TRACK RECORD:
We have great eBay
ratings (user name Lunac4i21) as we have been an eBay seller since 1998, we
also have great Audiogon ratings
and we have extensive customer
testimonials . We are also the only known company in the world that posts
any negative feedback from our own customers about us at our own website (www.Higherfi.com/complain.htm).
We are experienced in shipping high-end audio gear internationally, we have happy
clients from Hong Kong, Japan, Korea, Europe, Canada, Australia and South America
where we ship on a weekly basis. We can handle shipping the smallest or largest
of items, take care of the required documentation at this end, make sure your
item is professionally packaged and help you keep import duties to a minimum.
KNOW WHAT YOU ARE BUYING:
All equipment is sold on an "as is" basis and all sales are final which
is typical of those selling demo and any used high end audio. Unless noted otherwise,
no guarantees or warranties apply. HigherFi will try to do anything we can to
facilitate making your purchase as risk free as possible. We regularly handle
purchases of $50,000-$100,000 USD and know how to provide you with the comfort
required to proceed with such transactions. References
YOU USE US?
For those who are prudent, check us out first and have comfort in doing
long distance purchases, we can save you thousands. We have looked at
many ways to transact payments but we have yet to find a method which
guarantees us payment other than wire transfers. We do many International
transactions over $50,000 USD and have an impeccable record for delivering
the products we sel,l as represented, to our clients around the globe.
By only taking secure payments on International transactions we are
able to keep our costs low because we do not have any losses to recover
and therefor do not have to offset losses with higher prices.
For some, the worry of risk may exceed the savings realized when buying
from us, in which case it is better to not proceed as you should have
a good level of comfort in who you are dealing with before doing such
transactions. If there is something additional we can do to help demonstrate
the safety of transactions with us, please inquire, we are happy to
meet most requests.